FAQ
How much does all of this cost?
In Office offers 3 packages; BASIC, JADEN and SYDNEY, all with their set hours and monthly rate. In Office also offers a Pay-As-You-Go system where the client can choose their own hours.
What if I need a service that is not originally offered?
Just ask! At our initial Discovery call/meeting is where you can lay out all your administrative needs for your business, including a service that you might not see on the list.
What forms of payment do you accept?
Online transfers are the only acceptable forms of payment.
I've purchased a package, but I've realized that I need more hours. What do I do?
Additional hours will be charged at AWG 100 per hour, or you may be upgraded to the next package tier.
What are billable hours and non billable hours?
Billable hours represent the amount of time the Virtual Assistant spends on tasks that are invoiced to the client. Non-billable hours are the hours spent on tasks that do not get invoiced. Discovery meetings are non-billable hours.
Which tasks make up billable hours?
Any task(s) chosen by the client is a billable task. Meetings with clients are also billable (this does NOT include discovery meetings). Any work done by the Virtual Assistant for the client is considered billable and will be invoiced at the base rate (AWG 100) accordingly. This includes trial periods.
Can I get a trial period?
Yes, trial periods are possible. The client decides the length of the trial period (minimum one month), and a start and end date are agreed upon by both parties.
Are trial periods free?
No, the client still has to pay for work done by the Virtual Assistant.
When do I get invoiced?/When do I pay?
If the client has chosen the pay-as-you-go rate, the client will be invoiced at the end of each project/task). If the client has chosen a package rate, the client will be invoiced at the beginning of the month.
If I don't use all my hours, do they rollover?
No, hours do not rollover. See our FAQ about which payment option would best suit you/your business.
I'm not sure which payment option to choose.
Pay-as-you-go is the best option for clients that only need occasional help, and for small projects. Packaged rates are the best option for clients who have consistent work on a regular basis.